Reference

Read Before You Open an Account on pk12888

These terms set out what we expect from you and what you can expect from us — covering account creation, deposits through JazzCash, Easypaisa, or Raast, game access, and how disputes are handled.

Account eligibility rulesJazzCash, Easypaisa, Raast wallet termsWithdrawal conditionsAccount suspension policyApplicable law and jurisdiction
pk12888 Read Before You Open an Account on pk12888
HOW WE HANDLE THIS

Account Security, Data and Policy Requests

We hold your account data only as long as necessary for the purpose it was collected — primarily to manage your wallet transactions, verify your identity, and resolve any disputes. You can request a copy of your data or ask us to delete your account by contacting support through live chat or email. Account security relies on a one-time password sent to your registered mobile number at login, which means your phone number must stay current in your account settings at all times.

Data Retention We keep your account and transaction records only for as long as needed to manage withdrawals, handle disputes, and meet the obligations set out in these terms.
Account Security Each login triggers an OTP to your registered number. If your number changes, update it immediately in account settings to avoid losing access during a session.
Policy Change Requests To request a change to how your data is held, or to close your account entirely, contact support in writing via email so there is a traceable record of your request.
Wallet Verification JazzCash, Easypaisa, and Raast wallets linked to your account must be verified before withdrawals process — upload your wallet screenshot in the account verification section.
TERMS HELP CONTACTS

Contact Us About These Terms

If any part of these terms is unclear, or you believe something in your account does not match what is stated here, reach out through any of the channels below. Our team handles terms-related queries alongside general account support — wallet disputes, access questions, and verification issues all go through the same team.

Live Chat Reach us through the live chat widget on any page. Terms queries, wallet disputes, and account-access concerns are all handled here directly.
Email Support Send a detailed message to our support address if your query involves account verification, withdrawal holds, or a formal terms dispute requiring a written record.
Account Help Centre Log into your account and navigate to the Help section for self-service answers on common terms questions, including wallet name matching and withdrawal conditions.

Frequently Asked Questions About These Terms

The questions below cover the most common things people ask after reading the terms — from wallet name rules to what happens when an account is suspended.

We update this page when terms change. Continuing to use your account after a revision means you accept the updated version. Check this page if you receive a notification from us.

Withdrawals are sent only to a verified wallet registered in your name. A name mismatch triggers a hold while our team confirms ownership through account verification steps.

We notify you by email explaining the reason. If you believe the suspension is in error, contact us through live chat or email with your account details so the team can review it.

No. Third-party deposits are not accepted under our wallet policy. All transactions must come from a wallet registered in your own name to keep your account active.

Send a written request to our support email. Include your registered account number and wallet type so we can locate your records and process the request correctly.

Access depends on local law and is available only where regulations in your region permit it. You are responsible for confirming that use is lawful in your specific location.
Reference

Terms & Conditions

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.